1. Introduction

This Refund, Cancellation & Payment Policy (“Policy”) explains the rules governing payments, subscriptions, cancellations, renewals, refunds, credits, and failed payments for services provided by WBZ (“WBZ,” “we,” “us,” or “our”).

This Policy applies to our websites, applications, hosting services, website-builder services, domain and DNS services, subscriptions, digital products, and other paid Services (“Services”).

By purchasing or using a paid Service, you agree to this Policy.

2. Payments

All paid Services must be paid for according to the pricing and billing terms presented at the time of purchase.

Depending on the Service, payments may be:

• One-time payments.
• Monthly subscriptions.
• Annual subscriptions.
• Recurring payments.
• Renewal payments.
• Usage-based or service-specific payments.

Applicable taxes, government charges, registry fees, payment-processing fees, or other mandatory charges may be added where required.

3. Payment Authorization

By purchasing a recurring Service, you authorize WBZ or its designated payment provider to charge the applicable payment method for:

• The initial subscription.
• Recurring subscription charges.
• Applicable renewals.
• Taxes and mandatory charges.
• Other amounts expressly authorized by you.

You are responsible for ensuring that your payment information remains current and valid.

4. Subscription Billing

For subscription-based Services:

• Your subscription begins when payment is successfully processed.
• Recurring charges are generally billed according to the selected billing cycle.
• Your subscription may automatically renew unless cancelled before the applicable renewal date.
• The renewal price may be the then-current price for the Service unless otherwise stated.

You should review the renewal terms displayed during purchase.

5. Cancellation

You may request cancellation of a recurring Service before the next renewal date.

Cancellation generally:

• Stops future recurring charges.
• Does not automatically refund previously completed payments.
• Does not necessarily terminate the Service immediately.
• May allow continued use until the end of the current paid period, depending on the Service.

Unless otherwise stated, unused time remaining in a subscription period is not automatically refundable.

6. How to Cancel

Where account-based cancellation is available, you may cancel through your WBZ account.

If an account cancellation feature is not available, contact:

support@wbz.co.in

Cancellation requests should include:

• Account email address.
• Service name.
• Order or invoice reference, if available.
• Requested cancellation date.

We may require reasonable verification before processing a cancellation.

7. Refund Eligibility

Refunds are considered according to the type of Service purchased.

Unless a specific product or order states otherwise, payments may be non-refundable once a Service has been activated, delivered, registered, provisioned, or materially used.

Where a refund is available, the refund may be issued to the original payment method where technically and legally possible.

8. Website-Builder Services

Website-builder services may involve configuration, hosting, templates, content processing, technical setup, or other digital work.

Because these Services may begin immediately after purchase:

• Fees may become non-refundable once the Service has been activated or work has commenced.
• Custom development or customization charges are generally non-refundable after work begins.
• Completed digital work may not be eligible for a refund.
• Third-party costs incurred specifically for your project may be excluded from refunds.

If a Service has not yet been activated or work has not commenced, a refund request may be considered on a case-by-case basis.

9. Domain Registration and Renewal

Domain registration and renewal transactions require special treatment.

Once a domain has been successfully registered or renewed, the transaction may be non-refundable because domain registries and registrars may charge irreversible registration or renewal fees.

Refunds for domain services may therefore be unavailable after:

• Successful domain registration.
• Successful domain renewal.
• Domain transfer completion.
• Certain registry or registrar operations.

If a domain registration fails and WBZ has not received or retained the corresponding registration fee, we may refund the applicable amount.

Registry-specific refund rules may also apply.

10. DNS Services

Fees for DNS-related services may be non-refundable once the service has been activated or configuration work has begun.

If a DNS service has not yet been provisioned, WBZ may consider a refund request depending on the circumstances.

Refunds do not necessarily apply to third-party infrastructure or service costs already incurred on your behalf.

11. Hosting and Infrastructure Services

For hosting or infrastructure Services:

• Fees may become non-refundable once the service has been provisioned.
• Unused portions of a billing period are generally not refundable after activation.
• Suspension caused by violation of our Terms or Acceptable Use Policy generally does not create a refund entitlement.
• Termination resulting from abuse, fraud, illegal activity, or security violations generally does not create a refund entitlement.

Where WBZ terminates a Service for reasons unrelated to user misconduct, we may consider an appropriate prorated refund where applicable.

12. Promotional Offers

Promotional pricing, discounts, introductory offers, coupons, and special campaigns may have separate terms.

• Promotional prices apply only during the promotional period.
• Discounts may not be transferable.
• Promotional purchases may be subject to different refund restrictions.
• Renewal may occur at the standard price applicable at the time of renewal.

13. Free Trials

If WBZ offers a free trial:

• The trial period will be specified at registration.
• Some features may be restricted during the trial.
• A valid payment method may be required.
• The trial may convert to a paid subscription if clearly disclosed during signup.
• You may need to cancel before the trial ends to avoid a subsequent charge.

Specific trial terms displayed during registration take precedence over this general section.

14. Automatic Renewals

Subscriptions and other recurring Services may automatically renew.

Before purchasing a recurring Service, you should review:

• Billing frequency.
• Renewal date.
• Renewal price.
• Cancellation deadline.
• Applicable taxes or charges.

Where required by applicable law, we may provide renewal notices or other required disclosures.

You remain responsible for cancelling a subscription before renewal if you do not wish to continue using the Service.

15. Renewal After Price Changes

WBZ may change pricing for Services.

Where applicable, we may notify customers of material price changes before the next renewal.

If you do not agree with a new price, you may cancel the applicable recurring Service before the renewal date, subject to the applicable cancellation terms.

16. Failed Payments

If a payment fails, we may:

1. Attempt to process the payment again.
2. Notify you of the failed payment.
3. Request updated payment information.
4. Temporarily restrict affected Services.
5. Suspend the account.
6. Cancel the affected subscription.

The specific response may depend on the Service and circumstances.

17. Payment Failure and Service Suspension

If payment remains unsuccessful after reasonable attempts, WBZ may suspend the affected Service.

Depending on the Service, suspension may affect:

• Website availability.
• Website-builder access.
• Hosting.
• DNS functionality.
• Account features.
• Subscription features.

You remain responsible for applicable charges incurred before cancellation or termination.

18. Domain Expiration Due to Non-Payment

Domain services may have additional expiration and recovery procedures.

If a domain renewal payment fails or a domain is not renewed on time:

• The domain may expire.
• DNS services may stop functioning.
• The domain may enter a grace or recovery period.
• Additional restoration or redemption fees may apply.
• The domain may eventually become available for registration by another party.

WBZ cannot guarantee that an expired domain can be recovered.

Customers are responsible for maintaining valid payment information and monitoring domain renewal dates.

19. Refund Request Process

To request a refund, contact:

support@wbz.co.in

Please include:

• Full name.
• Account email.
• Service purchased.
• Order or invoice number.
• Payment date.
• Reason for the refund request.
• Relevant supporting information.

We may request additional information to verify the transaction and assess eligibility.

20. Refund Review

Refund requests may be reviewed based on:

• Type of Service.
• Date of purchase.
• Service activation status.
• Whether the Service has been used.
• Whether work has commenced.
• Third-party costs incurred.
• Applicable promotional terms.
• Payment status.
• Reason for the request.
• Applicable law.

Submitting a refund request does not guarantee that a refund will be approved.

21. Approved Refunds

If a refund is approved:

• We will normally process it through the original payment method.
• Processing time may depend on the payment provider or financial institution.
• Bank or payment-provider processing times are outside WBZ's control.
• Certain transaction or third-party charges may not be refundable where permitted by applicable law.

We may notify you when the refund has been initiated.

22. Duplicate Payments

If you believe you have been charged more than once for the same transaction, contact us promptly.

We may investigate the transaction records and, where a genuine duplicate payment is confirmed, issue an appropriate refund.

23. Unauthorized Transactions

If you believe a payment was made without your authorization, contact WBZ immediately at:

support@wbz.co.in

You should also contact your bank or payment provider where appropriate.

We may investigate suspected unauthorized transactions and may request information necessary to verify the claim.

24. Chargebacks

Customers should contact WBZ before initiating a payment dispute or chargeback where reasonably possible.

If a chargeback is initiated, we may:

• Suspend the affected Service.
• Investigate the transaction.
• Provide relevant transaction records to the payment processor.
• Recover legitimate unpaid amounts where legally permitted.
• Restrict future purchases where fraud or abuse is suspected.

Nothing in this section limits any rights you may have under applicable law or payment-network rules.

25. Non-Refundable Circumstances

Except where required by applicable law, refunds may generally not be available for:

• Services already fully delivered.
• Successfully registered domains.
• Successfully renewed domains.
• Completed domain transfers.
• Custom development after work has commenced.
• Digital products already delivered or downloaded.
• Services materially used before cancellation.
• Unused portions of an active subscription.
• Third-party fees already incurred.
• Services suspended or terminated due to policy violations.
• Fraudulent or abusive accounts.
• Costs arising from incorrect information supplied by the customer.
• Failure to cancel before an automatic renewal.

26. Service Cancellation by WBZ

WBZ may suspend or terminate Services in accordance with our Terms of Service and Acceptable Use Policy.

If WBZ terminates a Service for reasons unrelated to your violation, fraud, abuse, non-payment, or other misconduct, we may provide a prorated refund for prepaid unused Service time where appropriate.

No refund is guaranteed where termination results from a violation of our policies or applicable law.

27. Taxes and Government Charges

Refunds may be subject to applicable tax, regulatory, payment-provider, or government requirements.

Where applicable, taxes may be refunded, adjusted, or retained according to relevant legal and accounting requirements.

28. Credits

Instead of a monetary refund, WBZ may, at its discretion and where appropriate, provide:

• Account credit.
• Service credit.
• Extension of the Service period.
• Replacement Service.

Credits may have expiration dates or additional conditions.

29. Changes to This Policy

We may update this Refund, Cancellation & Payment Policy from time to time.

Changes may reflect:

• New Services.
• Changes in pricing.
• Changes in payment providers.
• Changes in domain or registry requirements.
• Changes in refund procedures.
• Changes in applicable laws.

The updated version will be published on this page with a revised Last Updated date.

The policy applicable to a purchase will generally be the policy in effect when the relevant transaction was completed, unless applicable law requires otherwise.

30. Contact

For refund, cancellation, payment, or billing questions, contact:

31. Quick Reference

The following table provides a simplified overview of the main refund and cancellation rules.